Client Rights

Rights and Responsibilities Statement for all clients and community members who use the Centre


I have the right to:

  • be treated with dignity, courtesy, and respect.
  • participate in activities and get services in a place that is free from discrimination and harassment, and that respects my culture and beliefs.
  • have my personal information kept safe.
  • get good service, and chances to participate in planning and evaluation for programs and services.
  • safely share information, talk about issues and concerns, or make a complaint if I am treated badly or if the program/service is not good.
  • get a response to concerns or complaints I’ve made.
  • know that my best interests will be thought of at all times.
  • get help and information to make decisions that improve health and well-being.
  • get service and attend programs that take place in a safe, accessible (easy to use, easy to get to), clean and comfortable place.

It is my responsibility to:

  • treat staff, volunteers and other clients or participants with dignity, courtesy and respect.
  • treat other people fairly, regardless of their race, ethnicity, age, ability, religion, gender, and sexual orientation.
  • keep other people’s information or the things that they share or tell me private.
  • follow the policies and rules of DPNCHC and to ask for help from staff when I don’t understand a policy or rule.
  • actively and positively participate in the program and services that I attend, as well as in planning and evaluation.
  • follow through on decisions that I have made that will improve my health and well-being.
  • be on time for an appointment, event, or program/service.
  • help keep the program and service space safe and clean.