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A Message to Our Clients and Community

DPNCHC Statement on Anti-Asian Violence

On March 17, 2021, we learned that eight people, including six Asian-American women, were killed in shootings at three spas in Atlanta, Georgia. Before, and especially during the pandemic, incidents of anti-Asian violence have increased across the world.  We condemn these incidents of violence and loss of life, along with the hate, misogyny and discrimination that underlies them.

DPNCHC stands in solidarity with Asian communities against all forms of violence, misogyny and discrimination. DPNCHC is committed to providing an environment free of harassment and discrimination for all, one where people are welcomed and respected.

 

Please read our statement on Anti-Black Racism here

 


 

DPNCHC’s COVID-19 Response

 

NEIGHBOURHOOD CENTRE PROGRAMS CURRENTLY AVAILABLE (as of May 2, 2022):

Dear Community Members and Clients at the Neighbourhood Centre (1900 Davenport Rd.)

We are very excited to start welcoming more people back to the Centre. We are planning this carefully to put your health and the health of our staff first. We resumed some in-person programs in March 2022. 

We have made changes to in-person programs since March 1, 2022. Here are the updates as of May 2, 2022.

  • You must register to access in-person programs. See program calendars (available at reception and on our website under the “Programs” tab)
  • Participation in some in-person programs will require proof of full vaccination (2 doses). Some programs do not require vaccination. Check with the program staff for specific program vaccination requirements.
  • Capacity in programs will remain limited to allow for social distancing between participants.
  • Masks are now required in all of our programs and onsite at our Centre (exception for children under the age of 2 or for people who cannot remove a mask themselves). We made this decision based on the 6th wave of the Omicron Variant BA.2 and the big increase of people getting infected with COVID. If you do not have a mask we will provide you with one. The mask must be worn at all times when you are onsite.   All DPNCHC Staff continue to wear masks and other personal protective equipment.
  • You will be asked to screen yourself for COVID-19 symptoms before attending a program. Please do not attend if you or a child you are with have symptoms of COVID-19. There are signs on the front door about COVID-19 symptoms.
  • As of March 21, 2022, the Pop-In hours have been reduced to Monday and Wednesday from 10:00 AM to 1:00 PM. Outside of those hours, you may ring the bell at the main location to access bathrooms, harm reduction supplies and general information, including program calendars. You will be offered a mask at the door, and we respectfully ask that you wear it. If you are not accessing a program, please leave the building after getting the information you requested, the supplies you need, or after bathroom use.
  • We continue to offer virtual programs and in-person one-to-one services.

We recognize that our programs and services are opening differently than some other places. We have decided to ramp up our programs and services slowly and carefully because we serve many different people and groups. These people include seniors, people with health issues that face higher risks from COVID-19 infection and children under 5 who cannot be vaccinated. Because we share the same space, we need to balance everyone’s needs.

We will continue to re-assess our re-opening plans. We expect to open more in-person group programming outside during the warmer weather months.

If you have feedback or suggestions, please speak to a Staff Person. You may also provide feedback about your experience at the Centre through our Client Experience Survey found on our website.

 

If you are a Health Centre Client, please look for the information posted on the doors of the Health Centre. There are different requirements regarding masking for health care environments.

The following Neighbourhood Centre services are available via contactless pickup, outdoor gatherings, socially distanced indoor interactions, telephone, or virtually:

  • Take-away meals at 5:00 PM on Mondays and Wednesdays (pick up outside the main entrance at 1900 Davenport Road);
  • Telephone outreach to vulnerable clients and community members;
  • Telephone information on how to access community services and supports;
  • Harm reduction supplies (distributed from the main floor of the Health Centre or Perth Hall Drop in);
  • Perth Hall Pop-in to access telephones, bathroom, harm reduction kits, and other resources on site – for hours and more information click here
  • Settlement Services by telephone or video call – for more information click here;
  • Crisis Support via socially distanced in-person appointments, or by telephone or video call – for more information click here;
  • Literacy Programs via video call – for more information click here;
  • Seniors Services via daily in-person outdoor and virtual programs including fitness, arts, singing and social activities, and wellness check-in calls – for more information click here;
  • Early Years Programs via daily in-person outdoor and virtual programs featuring singing, crafts, activities, and workshops on child development – for more information, click here.
  • Children & Youth Services via pre-registered summer camp – for more information, click here.

Calls regarding these services and how to access them will be answered at (416) 656-8025 during the following hours:

Monday, Tuesday, Wednesday, Thursday, Friday: 9:00am – 5:00pm

If your call is not answered, or you call after-hours, please leave a message on our main line and someone will call you back.

The Community Choice Pharmacy will be offering full services during this time.

 

HEALTH CENTRE SERVICES CURRENTLY AVAILABLE (as of May 2, 2022):


Health Services are only being offered to our existing clients at this time.

Physiotherapy is currently open.

Dietitian Counselling is being offered by phone and video appointments.

Mental Health Counselling / Therapy is being offered by phone and video appointments.

 

PRIMARY CARE (i.e. appointments with doctors and nurses)

We are providing the majority of primary care in-person and by telephone including:

  • Medical advice;
  • Medication renewals.

We will continue to provide in-person appointments to our regular clients for urgent health issues that cannot be treated over the phone such as:

  • Prenatal appointments;
  • Chronic health conditions;
  • Immunization for babies and children;
  • New health concerns such as ear infections, UTIs;
  • Medication renewals that cannot be done over the phone.

 

IMPORTANT INFORMATION ABOUT ACCESSING THE HEALTH CENTRE

Before coming to the Health Centre YOU MUST CALL FIRST TO MAKE AN APPOINTMENT.

Depending on your need, you will be booked for a phone or in-person appointment.

All persons must wear a medical grade mask when in the clinic. Medical grade will be provided if you do not have one..

COVID-19 symptoms include fever, cough and difficulty breathing. See below for guidelines on how to self–monitor for COVID-19.

If you have symptoms of COVID-19 and your symptoms are mild, we ask that you do not come into the clinic and instead call us, Telehealth (1-866-553-7205) or Toronto Public health (416-338-7600) for advice and stay at home to self-isolate for 14 days.

If your symptoms are very severe or you are having difficulty breathing you should go to the emergency room for assessment. Do not call 911 or go to the emergency room unless it is an emergency.

DPNCHC does not regularly provide testing for COVID-19. If you would like more information on where to get tested for COVID-19, please visit: https://www.toronto.ca/home/covid-19/covid-19-health-advice/covid-19-assessment-centres/

 

Life happens here.